SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Soler (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shopsoler.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as on site
ordered a medium . true to size. feels great .
Very nice width skirt. Looks great under the dress. I have size 42 around my hips and XL fits great. I have also long legs and this skirt is long enough.
Dress was exactly what I it exchanged Hoped had.
Too large… I have now smaller ordered hope this still for the Christmas MAG to arrive.. Was quickly within. 18 November ordered 30 November received.
Nice dress cheap fabric. skirt isn't as full as on the picture.
My daughter has size 170 and have a M ordered
Splendid! My Christmas dress whole is found
I Ordered A XXL But truth that is a tad larger. However it is a precious gown. Soft touch and elastic. Very good packaging. Honestly, I was pleasantly surprised.
The waist is elastic and adapata well But wrong size, R is bullet and falls. Makes clips for adjust. By the rest, perfect. Gives much volume bass dresses D flight
fast delivery, fabric is very smooth and thin, like a morphsuit.
Very nice perfect
Splendido
Super Fast shipping. (4 days!!!)
Dress is elegant, my options, 175 cm, 58 kg took M, my settings 88/71/94. The Dress arrived very quickly, in two weeks! Seller respond quickly, very polite and kindly help in choosing the size. Thank you very much for прекарсные dresses, goods and store recommened. IN the near future will photo will add a review. ------------------------------------------------------------------------------ Dresses Are elegant, in my parameters, 175 cm, 58 kg took M, my parameters 88/71/94. Dresses arrived very quickly, in two weeks! The seller responds promptly, very polite and kindly helped in choosing the size. Many thanks to the seller for the most beautiful dresses, the product and the seller I recommend. In the near future I will make a photo I will add a review.