Q1: Which size is suitable for me?
A: There is size table on the Product Description page, please measure the size of your quilt, and select the ideal size. If you are not sure of it, contact our customer service. Any size customize is accepted.
Q2: Can I add extra flat sheet for the bedding set?
A: If you need solid color sheet, please search “Solid Color Bed Sheet” in our store.
We also provide the printed sheet to match the duvet cover set,
The sheet price is following: Twin: $16 Full: $21 Queen: $25 King: $28 Cal King: $34
Q3: Can I get more discount?
A: Thanks for your interest in our items. There are fixed amount off discount and coupons in our store, you can use it if you meet the conditions. We can’t offer more discount since our price listed has been carefully calculated and leaves limited profit already, hope you can understand.
Q4: Can I customize the product?
A: We can customize design and size for most home textiles items in our store. Including: Duvet cover, pillowcase, pillow, tapestry, blanket, beach towel, cushion cover and etc.
Please contact our customer service for more information.
Q5: Why Russian customers need to fill in passport information?
A: When you making order, your passport information will be required by the local customs in Russia. Please be assured that your information will never be told to the third party, and it’s safe for you to provide information on AliExpress.
Q6: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5days. If it’s an urgent order, please make remarks when you place order, or contact our customer service to urge for you.
Q7: When will the package arrive?
A: The packages typically arrive in 7~20 business days, not counting holidays and weekends. You can view the shipping time picture of your country at the end of this page.
Q8: Delayed logistics in Brazil, Mexico and Chile.
A: If your parcel has arrived to your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q9: be charged a tariff
A: According to our past experience, there won’t be any extra expense at buyer side for small or low cost items. However, in some individual cases, buyers might need to pay for import taxes.
Customer who are from Europe and purchase more than 1 bedding set please consult the local custom office first, we usually declare lower value for your package, If you purchase a large amount of product in one order, we suggest to divide these items into two or three packages to avoid the fee.
Much thanks for your understanding.
Q10: We can declare the value in accordance with your request.
A: We can declare the value as appropriate in accordance with your request, if there is any extra fee or risk, we cannot control. Thanks for your understanding.
Q11:I’m not satisfied with the item.
A: Refund or Return as you wish!
If you’re not satisfied with our product, please contact our customer service freely, we can talk to fix the problem and give you a satisfied answer.
Q12: What’s your return policy?
A: Our return policy: if it’s the quality problem of the goods, or goods send error, we offer full refund; If buyers bought the wrong goods, the buyer need to pay the freight returned goods, there can also be a full refund.
Q13: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Aliexpress. If you have some problems with it, please contact with the Alipexpress customer service! Thanks.
All messages will be replied within 24 hours, your happy service guaranteed in oliven.
Q14: Can I dropship from you?
A: The advantages of drop shipping from us: Dropship like a boss, others leave to us.
1. “Oliven” is a famous home textiles brand. We are a reliable manufacturer, with a fast service, high quality products and competitive prices; it’s very likely that you will make cash.
2. We offer safe dropshipping and will ship for you without invoice, marketing materials or other information.
3. We offer customization and exclusive product service for you better to enhance and protect your business. There is no MOQ.
4. We have a fulfillment team and warehouses in many countries.
5. We can fulfill order via CSV or XLS File.
6.Reach to a certain amount of dropship orders, we provide free order for you.
If you need pictures without watermark, you can download on the product description page. If there are no suitable pictures, please contact our customer service.
We’re very eager to assist and want to build a strong business partnership with you.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.