LEKOCH Golden 18/10 Stainless Steel Dinnerware Set White Handle Silverware Set Fork Knife Scoops Cutlery Set Home Tableware Set

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Product Description

Caring for your Stainless Steel Flatware

First time use: Hand wash your new silverware thoroughly in hot water using a mild soap or detergent. Never use an aluminum pan, Only plastic or stainless steel. Rinse with fresh water. Dry immediately with a soft cloth.

Everyday use: If using a dishwasher, always remember to load forks and spoons handles down, tines and bowls up. Place knives in a separate basket with sharp ends down to prevent scratching and unwanted contact with other alloys. Remove flatware after last rinse cycle and dry by hand. Hot air drying increases the chances of discoloration and corrosion. Do not mix different metals in the same load.

Tip: Never soak flatware for long periods or overnight.

We offer drop shipping service and wholesale. We are professional supplier with enough stock and we have oversea warehouse in US and UK, 3 days delivery

1. GLOBAL AIR SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
6. If you have not received your order after 60 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!

7. Delivery Time:

1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT to you.

Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
3. We will refund YOUR FULL ORDER AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.

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Item Specifics

Dinnerware Type: 
 Dinnerware Sets
Certification: 
 CE / EU
Metal Type: 
 Stainless Steel
Material: 
 Metal
Technique: 
 Engraving
Production: 
 Spoon/Fork/Knife/Chopsticks Kit
Style: 
 Western
Pattern Type: 
 Portrait
Number of Users: 
 1
Feature: 
 Eco-Friendly
Model Number: 
 RT-405GG
Brand Name: 
 Lekoch
Material: 
 18/10 stainless steel(Food and Medicine Grade)
Color: 
 Black Gold,White Gold
Process: 
 Matte
Occasion: 
 Wedding, Party,Christmas Day, Home, Restaurant,Clubhouse etc
Package Set -Part 1: 
 1 x dinner knife
Package Set -Part 2: 
 1 x dinner fork
Package Set -Part 3: 
 1 x dinner spoon
Package Set -Part 4: 
 1 x tea spoon
NOTES 1: 
 Each piece is individually wrapped in small protection bag
NOTES 2: 
 Dishwasher Safe-do not leave knives in dishwasher

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Shop Soler (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of shopsoler.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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