1. Our ball chain is default on right side. If you want the ball chain on left side, please leave message to us.
2. Roller Blinds width=Fabric width+Brackets width (3~4cm)
Please tell us your roller blinds size, not the fabric size.(include mechanism width)
3. The maximum width to Russian is 200cm including package.
4. Product Max width 200 cm, max height 300 cm
If your width is over 200cm, we suggest to divided into 2pcs small blinds.
5. Please tell us how much money do you want to declare on the package?
6. Please contact us if any questions. We will reply you within 24hours.
Don’t know how to order? Please Click here to contact us.
CASAYA Solid Color Roller Blinds Drill System Office Kitchen Bed Room
Half shade or Full Shade Blackout window blinds Customized Size
We need 3-5 days to produce before delivery.
Shipping ways: FEDEX, UPS, DHL, SPSR, e-packet, EMS, Aliexpress standard.etc.
Shipping time: 7-25 days after delivery. (except Russian)
To Russian Shipping time: 20-45days after delivery.
Is there any customs tax?
The different computers display colors differently, So the color of the actual item may vary slightly from the pictures.
It is customized product,we can’t accept return of goods if there is no quality problem. Thanks!
Wholesale and drop shipping are both welcome?
For wholesale,we will offer discount or free express shipping which only takes 7-15 days arrived.
For drop shipping,we could send the goods to your customers directly and won’t leave information about us.
Your satisfaction and comments are very important to us. If you like our products and service, please leave us a positive feedback and 5 stars, We will appreciate it very much. If you are not happy, Please feel free to contact us before leaving a Neutral or Negative feedback, we can solve all the problems for you. we’ll offer you excellent after-sale service.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.